Privacy Policy

Last updated: February 1, 2026

This Privacy Policy explains how ANNEXIA L.L.C-FZ (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website PetTravelDubai.com, operated under the brand Floof VIPets, to request assistance with pet relocation services.

1. Who We Are

PetTravelDubai.com is a landing page operated by ANNEXIA L.L.C-FZ, a company based in the United Arab Emirates. Our pet relocation services are provided under the brand Floof VIPets.

2. Information We Collect

We only collect information you voluntarily submit through our forms, including:

  • Full name
  • Email address
  • Departure and arrival details
  • Travel preferences
  • Number of pets
  • Additional notes for your relocation

We may also collect non-sensitive technical data such as IP addresses and timestamps for security and anti-spam protection.

3. How We Use Your Data

Your information is used exclusively to:

  • Contact you regarding your relocation request
  • Prepare estimates or travel plans
  • Coordinate logistics and documentation
  • Improve our operational processes

We do not send newsletters or promotional emails unless you explicitly opt in.

4. Legal Basis for Processing

Your data is processed on the following legal grounds:

  • Article 6(1)(b) GDPR – steps taken at your request before entering a service agreement.
  • Article 6(1)(f) GDPR – our legitimate interest in responding to your inquiry.

5. Data Security & Storage

We store your data securely using industry-standard protection measures. Access is limited to authorised personnel and used only for operational purposes. We retain your data only for as long as necessary to assist you or comply with legal obligations.

6. Sharing Your Information

We do not sell or trade your personal data. Information may be shared strictly when required for operational or compliance reasons, such as with:

  • Relocation partners
  • Licensed veterinarians
  • Airlines or cargo carriers
  • Authorities issuing permits or documentation

These parties receive only the data needed to carry out their function.

7. Your Rights

You may request access, correction, deletion, or restriction of your data at any time. Contact us at:

8. Cookies

PetTravelDubai.com uses minimal cookies required for site functionality or analytics. We do not use advertising, behavioural, or profiling cookies.

9. Contact Information

For questions regarding this Privacy Policy or data protection, contact:

ANNEXIA L.L.C-FZ
Dubai, United Arab Emirates
Email:

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page.